About

Program Development 

The Help Desk at Fox Hill was established in the fall of 2016. Jenn Scheffer, Fox Hill Instructional Technology Specialist and former facilitator of the Burlington High School Help Desk (2013-2016), developed and leads the Help Desk at Fox Hill. The Help Desk is an academic enrichment program open to fourth and fifth graders. Students who are interested in participating complete an application and are selected based on a variety of criteria including their motivation to learn new technology, willingness to help all stakeholders in the Fox Hill learning community (students, teachers, staff, and parents), and teacher recommendations. Members of the Help Desk program meet with Ms. Scheffer one to two times per week for 30 minutes during the Fox Hill intervention block.

Curriculum Connection

By design, the Help Desk program epitomizes a 21st century learning experience. Student learning experiences are personalized, self-paced, and most importantly…fun! Students are given choice when exploring technology tools and when demonstrating their skills and knowledge of these tools. The personalized nature of the Help Desk program results in automatic student engagement. Students are intrinsically motivated to problem solve and develop their technical, critical, and analytical thinking skills. Learning activities for Help Desk students include creating educational instructional videos, writing reviews of educational applications, and reflecting on their learning experiences through maintaining their own personal blogs.

Social and Emotional Intelligences

The learning activities associated with the Help Desk program promote social and emotional intelligence. Students in the program develop:

  • Self-awareness – An ability to assess their strengths and interests, increased self-confidence
  • Self-management– Set and monitor progress towards personal and academic goals, express emotions in an appropriately manner
  • Social awareness–  Recognize and appreciate individual and group similarities and differences, use school and community resources for learning
  • Relationship management– Establish and maintain healthy and rewarding cooperative relationships, seek help when needed
  • Responsible decision making– Make decisions based on consideration of ethical standards, safety concerns, appropriate social norms, respect for others, and possible consequences of various actions; apply decision-making skills to academic and social situations; contribute to the well-being of one’s school and community

Common Core Standards 

Specific common core standards that are integrated into the Help Desk program include:

Grade 4-Speaking and Listening

Comprehension and Collaboration:

“Engage effectively in a range of collaborative discussions (one-on-one, in groups, and teacher-led) with diverse partners on grade 4 topics and texts, building on others’ ideas and expressing their own clearly.”

Presentation of Knowledge and Ideas:

“Report on a topic or text, tell a story, or recount an experience in an organized manner, using appropriate facts and relevant, descriptive details to support main ideas or themes; speak clearly at an understandable pace.”

Grade 5- Speaking and Listening

Comprehension and Collaboration:

“Engage effectively in a range of collaborative discussions (one-on-one, in groups, and teacher-led) with diverse partners on grade 5 topics and texts, building on others’ ideas and expressing their own clearly.”

Presentation of Knowledge and Ideas:

“Report on a topic or text or present an opinion, sequencing ideas logically and using appropriate facts and relevant, descriptive details to support main ideas or themes; speak clearly at an understandable pace.”

Grade 4- English Language Arts Standards-Writing

Text Types and Purposes:

“Write opinion pieces on topics or texts, supporting a point of view with reasons and information.”

Grade 5-English Language Arts Standards-Writing

Text Types and Purposes:

‘Write opinion pieces on topics or texts, supporting a point of view with reasons and information.”

 

 

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